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I've bought it on many sites and haven't received it. Can I trust that I will receive my purchases?
Isabelis has a team of professionals specialized in online sales. This experience makes us always value honesty, commitment and respect for our customers. That's why we make all the information clear in a simpler and more accessible way, and we always have our service team ready to assist you before, during and after the purchase. We are committed to transparency about any and all information on our website.
How long will it take to ship my order?
5-15 days
I´d like to return or replace my order?
To cancel a purchase, please contact our customer service as soon as possible. If the purchase has not yet been shipped, the cancellation will be processed immediately. If it has already been shipped, we will guide you through the return process as soon as the product arrives at your address.
Do you offer warranty on the products?
Yes, all products sold by Isabelis are guaranteed against manufacturing defects. The warranty period may vary by manufacturer and product type. In case of problems, contact our support for guidance on how to proceed.
Can I track where my purchase is?
Clear! Our team sends the tracking code to the email registered in our system. This code is all you need to keep track of your order and all the movements of the package from shipping to delivery.
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